Shoulder Travel Bag

Shipping Policy Thank you for choosing KittenJoy! We are committed to providing you with fast and secure shipping. Please read the following shipping policy carefully to ensure a smooth shopping experience. 1. Order Processing Time * All orders will be processed within 1-2 business days after payment confirmation. * Our warehouse operates on weekdays (Monday to Friday) and does not ship on holidays. 2. Shipping Regions * We currently offer shipping to the United States, the United Kingdom, and Canada. 3. Shipping Methods * We provide the following shipping option: * Standard Shipping (estimated delivery time: 8-10 business days) 4. Shipping Fees * For orders within the United States, the United Kingdom, and Canada, shipping is free on orders over $60. * Orders below $60 will incur a shipping fee, which will be displayed at checkout. 5. Order Tracking * Once your order has been shipped, we will send a tracking number to your email. * You can track your package by visiting the website of our shipping partner and entering the tracking number. 6. Address Changes * Please carefully check your shipping address before confirming your order. If you notice any errors, please contact our customer service team as soon as possible to make corrections. We are unable to change the address once the order has been shipped. 7. Delivery Issues * If there are any issues with your delivery (such as incorrect address, undeliverable packages, etc.), we will do our best to assist you. Please contact our customer service team within 7 days. 8. Damaged or Lost Packages * If your package is damaged or lost during shipping, please contact our customer service team as soon as possible and provide relevant photos. We will assist you in resolving the issue, including issuing a replacement or refund, depending on the situation. 9. International Shipping * We currently offer shipping to the United States, the United Kingdom, and Canada. 10. Return & Exchange Policy * If you are not satisfied with your items, please refer to our Return & Exc

Refund Policy Thank you for choosing KittenJoy! To ensure the health and safety of you and your pet, all our products are sold as new and will not be resold. Our products are designed with an adjustable one-size-fits-all feature, making them suitable for cats of various sizes. Based on this, we only accept returns or refunds for quality-related issues. The following reasons are not eligible for a refund: * Color does not meet personal expectations * Size does not fit (all products are adjustable) * Your cat is not comfortable using the product Please carefully read the product details before purchasing and consider your cat’s habits. If you have any questions about our products, feel free to contact us—we're happy to assist you! Thank you for your understanding and support!